FAQ

Our coat racks are handcrafted from premium
woods, specifically oiled oak and walnut. These materials are selected
for their durability, aesthetic appeal, and ability to complement
various interior designs.

The retractable hooks are designed to provide
both functionality and style. They can be easily extended or retracted,
allowing you to customize the coat rack's appearance and usability
according to your needs. This feature enhances the minimalist design
while maximizing practicality.

To maintain the beauty and integrity of your
coat rack, it is recommended to regularly dust it with a soft cloth. For
deeper cleaning, a damp cloth with mild soap can be used. Avoid harsh
chemicals that may damage the wood finish.

Our coat racks are designed primarily for
indoor use. Exposure to outdoor elements may compromise the wood's
integrity and finish. It is advisable to keep them in a controlled
indoor environment to ensure longevity.

While specific return policies are not detailed
here, it is important to review our store policies regarding returns
and exchanges. Generally, handcrafted items may have specific conditions
for returns due to their unique nature.

Currently, we do not offer customization
options for our coat racks. Each piece is crafted with a specific design
and material selection to maintain the integrity of our brand's
aesthetic and functionality.

Shipping times may vary based on location and
availability. Typically, orders are processed within a few business
days, and delivery can take anywhere from 5 to 10 business days,
depending on the shipping method selected at checkout.

Yes, our coat racks can be utilized in
commercial settings such as offices, hotels, and boutiques. Their
elegant design and functionality make them a suitable choice for
enhancing the aesthetic of various professional environments.

If you’ve lost your mounting screws, don’t worry! For securely mounting your KNAX rack, we recommend the following guidelines based on your wall type:

• Drywall: Use 6mm wall anchors with screws (4-5mm in diameter, 4cm long) for a strong and secure hold.
• Wood: Opt for wood screws (4-5mm in diameter, 4cm long) for the best fit.
• Concrete or Brick: Use masonry screws with 6mm wall plugs to ensure stability.

For additional guidance or personalized advice, feel free to contact us with details about your wall type. We’re here to help!